FAQ

PRODUCTS 

I’M LOOKING FOR A SPECIFIC PRODUCT BUT YOU DON’T HAVE IT
We invite you to send us an email to info@koreansecrets.fr to tell us the product you are looking for. We will carry out research to see if it possible to offer this product on our online store.

ARE THE PRODUCTS AT KOREAN SECRETS AUTHENTIC?
Absolutely! All products sold at Korean Secrets are 100% authentic, CPNP notified product in European Union portal and all products come from South Korea. We source our products from trusted distributors.

I DON’T KNOW WHICH PRODUCT TO CHOOSE
Don't worry! We know there are many options, but we're here to help. Write to us in the chat you'll find on our website. If you prefer, you can also write to us at info@koreansecrets.fr

DO YOU HAVE ANY VEGAN PRODUCT?
At Korean Secrets you can of course find 100% natural vegan products.
 
I AM PREGNANT, CAN I USE YOUR PRODUCTS?
We recommend that you consult your doctor to find out what you are allowed or not allowed to use and/or apply to your skin.

DELIVERY

WHERE DO YOU SHIP?
We ship throughout Europe.

WHERE IS MY ORDER?
When you place your order, we'll send you a  confirmation email, and as soon as it leaves our warehouse, you'll receive another email with the tracking number. If you don't receive these emails, check your SPAM folder, as they sometimes end up there! Also, if you have any questions, you can always write to us at info@koreansecrets.fr

WHAT IS THE SHIPPING TIME?
We take 1-2 business days to prepare your order and ship it.

HOW MUCH ARE DELIVERY COSTS?
Deliveries costs are calculated during checkout.